Privacy Policy

1. Who We Are

PixelCraft Agency ("we", "us", "our") is a UK-based web design service for small businesses. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related queries, contact us at hello@pixelcraft.agency.

2. What Data We Collect

We may collect the following personal data:

• Contact information: name, email address, phone number, business name
• Payment information: billing address (payment card details are processed securely by our payment provider and not stored by us)
• Website usage data: IP address, browser type, pages visited, via cookies and analytics tools
• Communications: emails, messages, and enquiries you send us

3. How We Use Your Data

We use your personal data to:

• Provide and manage the services you have requested
• Process payments and send invoices
• Communicate with you about your project or account
• Send service-related updates and renewal reminders
• Improve our website and services through analytics
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: to fulfil our service agreement with you
• Legitimate interests: to improve our services and communicate with you
• Legal obligation: to comply with applicable laws
• Consent: where you have opted in to marketing communications

5. Cookies

Our website uses cookies to improve your browsing experience and gather analytics data. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

6. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (e.g. payment processors, hosting providers, analytics tools) solely to deliver our services. All third parties are required to handle your data securely and in accordance with applicable law.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for 6 years in line with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@pixelcraft.agency. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.